Frequently Asked Questions2021-07-27T09:17:28+00:00
Is my library private?2021-07-23T06:28:18+00:00

Yes! Although content items are visible to all users with access to your library, only items that are explicitly shared are available to others.

Is my data safe and secure?2021-06-10T03:18:39+00:00

Yes! You can view our Privacy Policy to learn more about how we are protecting your privacy and complying with data protection laws.

What caption and subtitle formats can you provide?2021-06-10T03:16:52+00:00

The list of export formats is expanding all the time, however, currently, you can export SRT, WebVTT and text versions of tour transcript for captioning. Alternatively, you could burn the captions into your media file (as open captions) then export the media file.

How long does it take to transcribe my content?2021-06-10T03:16:17+00:00

Transcription speed varies depending on the content duration. Short files (<10 mins) generally take about 75% of the content duration, whereas larger files (>30 mins) generally take 25% of the content duration to transcribe. If you are having problems with the transcription speed, please contact to discuss speed improvement tips.

How much does it cost to use Sonnant?2021-07-23T06:32:52+00:00
Sonnant is currently free for 2 hours of transcription.
You’ll be able to transcribe, edit, publish export and share your transcripts for free (subject to fair use policies).
To see our pricing structure, follow this link.
What file types can I upload?2021-06-10T03:15:02+00:00

We are starting off with MP3 and MP4, but will very soon cover a much wider range of file types.

Why can’t I access the ‘Vocabulary’ and ‘Reporting’ tabs?2021-06-10T03:14:26+00:00

These are exciting features our developers are perfecting right now! We’ll notify you as new features become available.

How does Sonnant work?2021-06-10T02:56:11+00:00

Sonnant uses state of the art automated transcription trained on many years of content. There is then the optional step of human review to improve the accuracy. Once available both the transcript and the original content are then analysed by numerous machine learning models to extract additional insights.

How can I get support or provide feedback?2021-07-23T06:34:56+00:00
Once logged into Sonnant:
1. Click on your avatar and select ‘Support’.
2. Complete the form.
We will get back to you as quickly as possible!
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